Departments

The corporation is committed to continue to work for constant improvement of the quality and reliability of the service for the resident, alongside preserving the connection with the community.

The constant improvement in the quality of service to the residents is expressed among other things in the assimilation of innovative technological services and preserving the current waiting and response periods in the call center, the service centers and the online customer communication channels. In parallel we will continue to preserve our connection with the community via a series of focused activities in direct and indirect interfaces with the residents.

Leading personnel of the department:

VP Customer Service and Collection: Tamar Tal
Public Complaints and Freedom of Information Act Commissioner: Sivan Navo
Service Control and Collection Enforcement: Revital Maman
Department Secretary: Yafit Sanker

To contact the department:
Phone: 972 8-9524411
Fax: 1538-6599911
Email: cs@mey7.co.il

The Finance Department is responsible for managing the corporation’s funds correctly and efficiently, as well as controlling and supervising the service and collection array run by a specialized company.

Among the department’s main roles: ensuring the availability of funds required for the corporation’s operations, financial planning for the corporation and monitoring its implementation, coordinating finances with local authorities and relevant government ministries, maintaining the corporation’s acquisition activities.

Leading personnel of the department:
Finance Department Manager: CPA Hila Even
Acquisition and Contracts Coordinator: Dafna Atiya
Department Secretary: Moran Partush
Accounting Team Manager: Dganit Eliahu
Logistics and Claims: Zvia Abargel

To contact the department:
Phone: 972 8-9524473
Fax: 1538-6599973
Email: cfo@mey7.co.il

The corporation’s Engineering Department is responsible for the regular operation and maintenance of existing infrastructures, as well as for upgrading and developing new infrastructures, using the best information and accessories available. The department is also responsible for the implementation of the corporation’s policies regarding water supply and the quality of infrastructures in Be’er Sheva and Ofakim. The department includes an operations unit that operates 24/7.

The department’s main roles are: maintenance and operation of the water and sewage systems at Be’er Sheva and Ofakim, improving, developing and upgrading water and sewage infrastructures, handling water reduction and water consumption, providing services such as permits, building plans, Form 4, fees and levies.

Leading personnel of the department:
Director of Department Manager: Yakir Harush
Water and Sewer Infrastructure Engineer: Genadi Kesselman
Licensing, Establishment Fees and Budgetary Control Manager: Olga Gershberg
Water Depreciation and Consumerism Manager: Inbal Tahar
Department Secretary: Osnat Sheli

To contact the depratment:
Phone: 972 8-9524460
Fax: 1538-6599960
Email: chief_eng@mey7.co.il

Responsible for maintaining the city water network and providing responses to water problems, while meeting standards and schedule.

The Operations Department operates on two levels:

Breakdown maintenance - providing responses to calls regarding problems in the city water and sewage networks. Providing responses 24/7, while meets SLA terms and providing immediate solutions for any interruption in the water supply to residents’ home.

Preventive maintenance - the corporation prepares and executes annual plans for preventive treatments of the city’s water and sewage networks. These treatments include washing and cleaning transmission lines and sewage pits, replacing city water lines when identifying an increase in breakage on these lines, upgrading asbestos lines to PEX or steel lines, photographing potentially problematic sewage lines, pest control in city pits in accordance with an annual work plan, characterization and improvement of system data, completing missing pits, replacing faulty valves and organizing metering systems.

Leading personnel of the department:
Director of Department Manager: Orly Danilovich
Coordinator of water safety, water quality and industrial wastewater: Liran Sultan
Department Secretary: Michelle Golst

To contact the depratment:
Phone: 972 8-9524421
Fax: 1538-6599921
Email: coo@mey7.co.il

Management is responsible for the general and economic management of the corporation in accordance with the policies established by the board of directors, the corporation’s procedures and the laws and regulations that apply to the corporation and its operations. Among the management’s main roles: creating strategic plans, recruitment of human and material resources , operation and utilizing such resources efficiently and economically, setting goals for the corporation’s operations, managing human resource and investing in the development of human resources.

Leading personnel of the department:
The corporation’s Chief Executive Officer: Mario Lubetkin
CEO Office Manager, Strategic planning, coordination and control: Odelia Parnas
Roof Agreements Administration: Avi Kouriel
Human Resources Manager: Tal Swid
Head of IT: Roman Oleinik
Safety and Structure Security Commissioner: David Shlush
CEO Office Secretary: Vered Monsonego

To contact the department:
Phone: 972 8-9524400
Fax: 1538-6599901
Email: ceo@mey7.co.il